Android Update

I hope I have timed this correctly. Rumours are around that suggest us T-Mobile G2 / HTC Hero users will get an update to Android 2.1 sometime in April or maybe May. This ought to solve a lot of the issues we are having with our Android phones (connections, software incompatibilities, etc) so fingers crossed. However, in the meantime I have started the process of a change of handset with T-Mobile.

Looking through all kinds of forums it seems that T-Mobile's standard process is:

(1) they insist that there's nothing wrong with anything, anywhere and fob you off for three months.

(2) you write and complain to customer services who call you back to say that (1)

(3) you write to to the Managing Director of T-Mobile UK and the email gets intercepted by the complaint handling team. They call you back and say that they will send a replacement phone out same day.

(4) the replacement phone has EXACTLY the same issued - because it's an issue with the software and not simply a faulty handset.

(5) T-Mobile say that the new handset needs to go away for repair which will take two weeks.

(6) T-Mobile decide that there's nothing wrong with the handset.

(7) you write a letter to the Managing Director claiming that the handset is quite obviously unfit for purpose, etc, and copy in Trading Standards and Watchdog.

(8) T-Mobile call you and ask what phone you would like to exchange your crap Android thing for.

I am at stage 3.5 - my replacement handset came today and all is okay at the moment. But that's because I have it set to 2G only (it can't make or receive calls or texts if set to 3G in a 2G area!) and haven't given it too much of a run through. I have a feeling that two days after the upgrade comes out, I may find that it's not solved any of the issues and will have to move on to step 4.

Meantime, it's business as usual. Shame, cos I really do like the handset and Android as an operating system is really, really nice to use. Just Google/HTC are messing it right up.